TERMS & CONDITIONS
ORDERING
By placing an order in our online store, you agree to the terms stated below. To make a purchase you have to be 18 years old or have the signed approval of your guardian. Shortly after your order is placed you will receive an email confirmation of your purchase, listing the object(s) of the order and total price including shipping. For any concerns regarding an existing order, please contact us via hello@morabito.art (during office time. Paris’ local time). We reserve the right to deny any customer purchase.
SHIPPING
We ship with FEDEX, Priority international. We send items within three business days after the order has been placed. Standard shipping time for domestic orders is 2-5 business days, international orders usually take 2-7 business days. Please note that during holidays such as Christmas, the time for delivery might be longer. We supply the shipping tracking number for each order and any other available information. We will gladly answer all questions about delivery status and will make sure you feel as comfortable as possible during the time the order is on its way to you.
We assume full responsibility that the objects are in their described condition when they reach you. This responsibility holds until the object is either collected by the buyer or delivered by the shipping company. If the object(s) have been damaged during transport, we urge the customer to point this out directly to the shipping firm and also notify us immediately.
If the time of delivery should exceed more than thirty (30) days for domestic orders the customer have the right to cancel their purchase. All cancelations of orders shall be sent to hello@morabito.art
The customer is responsible for all fees associated with customs clearance in their country of destination (taxes, duty, customs charges etc.), and thereby also for any wait caused by a delay in customs processing. This applies for all orders outside of France.
SHIPPING COST
We have low, fixed prices for orders to France, Europe and worldwide, the price is added to your order when you enter your location.
METHODS OF PAYMENT
Stripe: Safe and easy payment by invoice, partial payment, credit card or bank transfer.
PayPal: PayPal is one of the leading payment solutions and one of the most secure ways to pay through the internet. PayPal follows the international standards for internet trade, PCI (Payment Card Industry) and CISP (Cardholder Information Security Program) for computer safety and encryption.
FORCE MAJEURE
If the shipping is delayed because of unforeseen events outside the company’s control, such as natural disasters, strike, or other occurrences falling under “Force Majeure”, we do not take responsibility for potential consequences. We will however try and aid you to the best of our ability in this unlikely event.
COOKIES
According to European law to protect customer integrity, we inform you that cookies are saved when visiting our website. Cookies is a small fragment of information, for example used to recognize your login information and shopping bag. Cookies can be denied through settings in your web browser.
RIGHT OF WITHDRAWAL AND RETURN
The customer has a legal right of withdrawal or return of his online purchase within 14 days of receipt of the order. The item must be in the same condition as when it was shipped, with the original labels and packaging. If the customer exercises their right of withdrawal, they are responsible for the cost of returning the item, including insurance. Refunds will be issued once the item has been received in good condition and the conditions are met. Please note that colors may vary slightly in photos depending on computer settings and the type of monitor/computer used as well as resolution. We do our best to represent the items as accurately as possible. For additional photos, please contact: hello@morabito.art
We accept claims for damage to the item upon delivery and will take care of the return. Other claims regarding the condition of the item upon receipt will not be considered.
WARRANTY
All requests from our customers should be sent by e-mail to hello@morabito.art. We only sell new items from our workshops and we are happy to provide free repairs for 5 years in case of problems. After that time, we still offer possible repairs, provided the owner has the certificate of authenticity or is registered in our customer database.
Our site is updated regularly and all items are for sale unless otherwise noted. In the unlikely event that the item ordered is already sold, we will contact you by email and issue a full refund as soon as possible. Please note that refund times vary by country and bank.